Thoughtful cooking creations warm three meals a day and enrich trivial firework moments
RETURN POLICY
User Return & Refund Common Question Guide
Q: What products support return and refund services?
Products with inherent factory quality defects, functional operation failures and description inconsistencies within the valid return service cycle can apply for return and refund. Only objective non-human product problems are included in the return service scope.
Q: What conditions do I need to meet to return goods?
The returned product needs to keep the original packaging and all accessories complete, with no artificial damage, scratch and deformation, and no use traces that affect secondary sales, and the application time is within the official valid cycle.
Q: Will personal damaged products be accepted for return?
No. Products damaged due to personal improper operation, private disassembly and external force impact are subjective use problems, which do not conform to the official return acceptance standards and cannot be processed for refund.
Q: How long will the refund be received after returning goods?
After our after-sales team receives and verifies the qualified returned products, the refund will be initiated immediately. The specific arrival time depends on the normal processing efficiency of the payment channel, and the whole process is efficient and transparent.
Q: Can overdue product applications be accepted?
The return service has a fixed valid cycle. Overdue return applications will not be accepted in principle, so users are advised to submit after-sales applications in a timely manner after finding product problems.